today is a happy day. Finally, I can announce a new collaboration, in the UK. Scent and sensibility will be my partner in the UK, selling my fragrances online, starting end of July.
I invite all my UK perfume lovers and all interested to visit the scent and sensibility website: Now it is a blog. In about two weeks it will be a shop, featuring niche and more….Please say hello here.
Ronny, the lady behind the shop, and me discussed for weeks: About shop philosophies, about products and I wanted to learn more about the person behind the shop. Thus, I made a little interview with Ronny. Enjoy!
….
Andy: Dear Ronny, it is a pleasure sitting next to you in digital space. I wonder: When did you come up with this idea of getting a shop that sells fragrances? And I wonder why now?
Ronny: Hello Andy,
It’s a pleasure for me as well to have this cyber conversation.
You ask what the basis was for Scent-and-Sensibility Perfume and why now.
I’ve been a perfume lover, a perfumista, for as long as I can remember, back to my childhood.
I was working as an editor in the research department of a merchant bank, a job I’d done for 20 years. A loose idea of an online UK-based niche perfume store had formed itself in my head. I had no immediate expectation of doing much about it, though.
In my head, I ’saw’ a shop that stocked more obscure perfumes, that filled a gap in the UK market, if you will. From my own experience, I was aware that it isn’t easy to get hold of samples in the UK. So, offering a comprehensive sample service that didn’t take second place to the sale of bottles was a big part of the picture. But as I said, it was in my head with no immediate likelihood of taking on a more concrete form. I have a child: I needed to be realistic; I needed to support us.
Then the banking crisis came along and with it redundancies. A few weeks before Christmas 2008 I got ‘the call’. Initially, I was disoriented and unsure about what to do next: should I try to get another City job? But the picture of the online shop pushed its way to the front of my consciousness: when would I be in a better position to try something new?
I also knew that the corporate life was eating away at me, had become soul-destroying. I wanted a life that felt integrated rather than being made up of disparate parts. I felt this was my opportunity to try to make work, parenthood and life in general work together in a more seamless way.
With some prescience, I had bought a domain name several months earlier. So, scent-and-sensibility.co.uk came to life – initially as a blog. Now the retail site is set to go live on 30 July. I’m starting from a small base of houses, but hope to expand my stock fairly quickly as the site becomes better known.
….
Andy: As we have talked a little bit about this topic before: I am sure you provide will a special shopping experience for perfumes in the UK and beyond. Maybe you can tell me a little bit more ?
Ronny: As I mentioned above, I am a long-time perfumista.
I’ve turned myself into a pretzel in the past to get hold of a desired fragrance. I’ve been deeply frustrated by having to buy samples from outside the UK in order to try something before committing to a purchase. I’ve gnashed my teeth at ridiculous shipping costs. I’ve shaken my head at sample vials arriving loose in a jiffy envelope. Why couldn’t those of us in the UK have an easily accessible (ie, online) shopping destination that 1) offered more obscure fragrances; 2) made buying samples simple; 3) and valued the customers who made the site their destination?
As a consumer, I want and expect to have my custom valued. I want to be treated with consideration. I want attentive and courteous service. I want things nicely wrapped. And because I assume that’s what other consumers want that’s how I plan to run my business: with consideration, courtesy and respect.
….
Andy: Now that you start this venture: What is your biggest joy right now?
Ronny: There are so many things that are causing me pleasure at the moment. Friends and acquaintances have commented that I seem so much happier. I am really enjoying myself. I derive pleasure from almost everything associated with building up the business, from writing the blog entries, to approaching perfumers, to researching business structures and packing materials. Scent-and-Sensibility Perfume really is a labour of love. It’s a huge but fascinating learning curve. I also feel I have more input into the structure (I’m not ready to say ‘control’) of my day to day life now, and that feels great.
Picture: Ronny, from Scent and Sensibility.
Andy: For clients coming by, visiting your website, that are maybe new to the world of niche and the exclusive: Any hints where and how to start?
Ronny: One of my gripes as a consumer is that websites can sometimes be difficult to navigate. Some are just not built in an intuitive way. I worked very closely with Graham Phenix, the wonderful man who built my site, www.scent-and-sensibility.co.uk. We talked a great deal about what worked and what didn’t on websites and I hope and believe we came up with a very easy-to-navigate, intuitive buying experience.
For those who are new to niche fragrances, I would say wander around the site, explore before setting to the serious work of finding things you are interested in. The site is set up so you can browse by perfume house or by fragrance family. I used brief descriptions for fragrance families (eg, light floral, heady floral, incense) rather than symbols. I think it’s easier to navigate.
Also, the menu for the sample sets is front and centre: I definitely believe in being able to buy small amounts of fragrances before making the larger financial commitment to a bottle or bottles.
So, the site is all about encouraging exploration and indulging that most vital sense, smell.
….
Andy: Talking “exploration”…when I visit you in London one day: Will you buy me a beer?
Ronny: I will definitely buy you a beer – and fish and chips if you are so inclined. But first, I think we should go sniffing together. I bet that would be a wonderful experience.