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- A DISCOVERY SET
- PENTACHORD Verdant SAMPLE
- PENTACHORD Auburn SAMPLE
- PENTACHORD White SAMPLE
- COLLECTIBLE: ZETA sample
- No 12 EAU D'ÉPICES SAMPLES
- No 11 CARILLON POUR UN ANGE SPL
- No 10 UNE ROSE VERMEILLE SAMPLE
- No 09 ORANGE STAR SAMPLE
- No 08 UNE ROSE CHYPRÉE SAMPLE
- No 07 VETIVER DANCE SAMPLE
- No 06 INCENSE ROSÉ SAMPLE
- No 05 INCENSE EXTRÊME SAMPLE
- No 04 RÊVERIE AU JARDIN SAMPLE
- No 03 LONESTAR MEMORIES SAMPLE
- No 02 L'AIR DU DÉSERT MAROCAIN SPL
- No 01 LE MAROC POUR ELLE SAMPLE
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Customer Service
Our guaranteeShipment
Expected delivery times
Taxes and fees
Undeliverables, referrals
Payment options
Return policy
Place of jurisdiction
We thank you for your trust. It is ourgoal to make your shopping experience a simple and safe journey to fragrant lands.
If you encounter troubles or have questions: Contact us by e-mail to sales@tauerperfumes.com or by Text message or by phone or by sending us a letter.
We will be delighted to support you.
OUR GUARANTEE
We aim at sending you all orders in excellent condition, using sturdy packaging material and caring for your order from the entry in our shopping system until we ship.
If -for whatever reason- you do not receive your order in reasonable time (see list of expected deliveries below) and in excellent conditions:
Contact us by e-mail to sales@tauerperfumes.com
Or send us a text message to +41(0)79665 29 70 (local charges may apply)
Or call us at +41 (0) 79 665 29 70
SHIPMENT
All orders are shiped within 24 hours from MONDAY THROUGH SATURDAY FROM ZURICH, Switzerland,
with the Swiss international priority postal service. Your goods are insured.
Due to delivery, customs and service troubles in the past we do not serve the following markets directly:
RUSSIA, ITALY, BELGIUM, UNITED KINGDOM.
YOU FIND ALTERNATIVE SHOPPING OPTIONS for your orders here on the store locator page.
EXPECTED DELIVERY TIMES
US and CANADA: 7-14 days
EUROPE: 3-7 days. Exeptions: Eastern Europe countries, such as Ukraine or Rumania. Allow up to 3-5 weeks delivery times.
Near East: 2-3 weeks.
Far East, Australia: 2 weeks.
Japan: 7-10 days
TAXES AND FEES
All orders include local Swiss taxes, shipment insurance, all packaging material and all other local Swiss fees.
You may, depending on your place and country of destination, have to pay local sales and VAT taxes. Please consult your local customs for questions about VAT, customs handling fee and other charges when importing goods from Switzerland.
UNDELIVERABLES, REFERRALS
Undeliverable shipments due to missing address information will not be reimbursed.
Undeliverable shipments with correct shipment address: We will either reimburse you or ship again at no cost to you.
PAYMENT OPTIONS
We accept Visa and Mastercard. Payment interface is secured by Swiss Postfinance.
We accept Swiss Post finance payment card (Swiss clients only).
For more information on Postfinance and its services: Please follow this external link the postfinance website.
RETURN POLICY
For your safety and as we trust our clients: We offer you very flexible return options.
You can cancel your order within two weeks after we have received it. We kindly ask you to return the goods after your cancelation. Tauer reimburses you within 7 days after we have received the goods.
You can return new, unopened items from a canceled order within 2 weeks after they have been delivered to you. You may return your purchased goods without specifying the reasons for the return.
Please make sure not to open or test any fragrance items in case you want to return them. Items should be returned in their original packaging, unopened and unused. All costs for returning goods such as extra taxes or shipment and packaging costs are covered by the buyer of the goods.
Tauer reimburses you the costs of the goods without covering the shipment of the goods to the shipment address provided with your order within 7 days after having received the goods.
PLACE OF JURISDICTION
The place of jurisdiction is Zurich, Switzerland.
