an update about shipping
Greetings from Zurich where we survived the heat…
Here follows an update about shipping perfumes. We still cannot ship samples or miniatures regularly in Europe. Overseas: we cannot offer samples either. For Europe, we are testing new shipment logistics these days, on selected markets, like Spain and the Netherlands. If this works, we will add other countries in Europe. The drawback: delivery from here to there takes longer.
Generally, I learned through an instagram post that there are some misunderstandings of what can be shipped and what cannot be shipped from Switzerland to some countries or what we do not want to ship. Let me outline this here , also saving me some emails:
Generally: full size bottles do only ship to Switzerland, France, Austria and the US. No exceptions.
Generally: we do not ship samples or full size bottles overseas.
There are many countries that we do not serve in general because of customs issues or regulatory issues. Examples are Brasil, South Africa, Mexico. If a country is not listed at check out: we do not ship there.
ITALY: because Italian customs does not accept the import of cosmetic goods from non EU countries (Switzerland is not part of the EU) without sanitary inspection (this means paperwork, money, goods blocked for weeks sometimes) we do not ship there and work with a distributor. As some goods come with lower margin, these are not available in the Italian market, like soaps, body oils, candles.
Greece, Croatia, Russia, Ukraine, Bulgaria, Romania, Czech Republik, Slovakia, Lithuania: we do not ship because we found the local post and customs clearance too slow or complicated or unreliable.
Germany: we do not ship full bottles there because the German postal service is not reliable enough and the German customs is too complicated for our clients.
And now: back to work.